Refund Policy

The short version: pro-rated refund within 30 days of any new paid invoice. No questions asked. The longer version follows.

1. What we'll refund

• Your first paid invoice on any plan: full refund if requested within 30 days. We assume you didn't get what you expected.
• Any subsequent invoice: pro-rated refund of the unused portion if requested within 30 days of that invoice. So if you paid for a month and cancel halfway through, you get half back.
• Annual subscriptions: if you paid annually and cancel mid-year, you get a pro-rated refund of the unused months. The annual discount you received is honoured against the months you used.
• Plan downgrades mid-cycle: the difference between what you paid and the new plan's pro-rated cost is refunded.

2. What we won't refund

• Charges older than 30 days from the date of the invoice.
• Charges from your LLM provider (Anthropic, OpenAI, etc.). Those are billed directly by your provider; we don't see them and can't refund them.
• Charges from your cloud hosting provider. Same reason.
• Costs of any third-party integrations, services, or consultancy time outside our contract.

3. How to request a refund

Email billing@sarthy.io with:

• The invoice number or date
• The reason (optional, but it helps us improve)

We acknowledge within one business day. Approved refunds process back to the original payment method within 5 to 10 business days (depending on Stripe or Razorpay turnaround). You'll get a confirmation email when the refund is initiated.

4. What happens to your install

Refunding a subscription doesn't delete your Sarthy install or your data. Your knowledge base, audit log, and content stay on your server. After cancellation, your production licence key expires; you can continue running Sarthy under the Solo plan limits (one user) or remove it entirely.

If you cancelled and want to come back later, your install picks up where you left off. Pay again, the production licence reactivates, all your data is still there.

5. UK statutory rights

Nothing in this policy reduces your statutory rights under UK consumer law. If you're a consumer (not a business) buying in the UK, the Consumer Contracts Regulations 2013 give you a 14-day cancellation right for distance sales, and we honour that automatically.

6. Disputes

If we disagree about a refund, our first step is a phone call. We've never refused a fair refund request to date. If we genuinely can't agree, the dispute resolution provisions of the Terms of Service apply.

7. Contact

billing@sarthy.io for refunds. legal@sarthy.io for anything contractual.